Acronis true image cant find attached usb drive

Acronis true image 2013 oem

This issue occurs when the external USB drive required for the backup task realplayer not detected by Acronis True Image due to connection issues, drive letter changes, or incorrect drive incorrect drive selection. Root Cause This issue occurs. Verify the correct USB Drive if needed : If you want to use a different drive that contains the iamge files previously created with this drive as the backup destination.

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Partition Recovery Using Acronis True Image Bootable Media
This apparently gets recorded in the disk firmware and can only be restored using tools like HDD Capacity Restore - but that requires the disk. Contact Level 2 Customer Support. Level 2 Support can help when the computer can see the drive in the enclosure, but Acronis cannot. IMPORTANT. The True Image program displayed a message that the backup was complete, so I turned off the external USB drive. Now I cannot find the backup file on the USB.